Buttondown Documentation
We recommend reaching out to Substack’s support team and asking that they "disconnect Stripe from my publication and remove the 10% application fee, without cancelling or refunding any existing subscriptions."
They'll be able to programmatically remove the 10% cut from your revenue!
If you’ve already disconnected your Substack account from Stripe, and you’re still seeing Substack take a 10% cut of your revenue, we can fix this on our side. Just send our support team a message, and we'll take a look.
We also have an ad-hoc script we can run to remove the application fees from your Substack subscriptions, but it does require some extra steps on your part. That's why we always recommend contacting Substack's support first.