At Buttondown we're a small team of real people eager to help you start the newsletter of your dreams! There are no chat bots here—we take the time to carefully look into your issue, and provide a personalized response.
We're here to help you with requests like:
Just send our team a message, and we'd be happy to take a look!
We genuinely wish we could answer every question, but there are a few types of requests that fall outside the scope of what we can support:
Buttondown provides two different design themes for your emails and newsletter archives. We also allow you to add your own custom CSS.
Any additional styling or customization is your responsibility to create and maintain. For high levels of customization we'd recommend working with a freelance designer or developer to build the perfect template for your newsletter.
Buttondown has 45+ integrations that make it easy to connect with other third-party tools!
While we're happy to offer these integrations, we're unable to configure or modify any settings within the third-party tool itself.
We also provide a robust API so you can code any integrations that you'd like!
We'd love to see what you create, but we're unable to debug or consult on customer code. Instead, we'd recommend working with a freelance developer to build your ideal setup!
Buttondown allows you to send emails, and host your archives from your own custom domain. This way you can fully own your newsletter's branding!
But, we're unable to make DNS changes on your behalf. All DNS changes must be made on your domain registrar's site.
At Buttondown we love reading and subscribing to our customers' newsletters!
But we're unable to write content or provide editing/proofreading for your newsletter. Our pre-flight tool checks each email for broken links, words that may be flagged as spam, and incorrect image sizes. You can also invite a colleague to collaborate on your newsletter.
Maintaining this scope of support allows our team to answer all customer requests in a timely manner.
In order to solve support issues, our team may need to review your account data. This includes (but is not limited to): the content of individual emails, newsletter settings, and account settings.